Total quality management for schools and millions of other books are available for amazon kindle learn more enter your mobile number or email address below and well send you a link to download the free kindle app. Total quality management tqm primary elements total quality management or tqm can be summarized as a management system for a customer focused organization that involves all employees in continual improvement. This book is the first to fully examine the practice of total quality management in the context of schooling it looks for instance at the nature of a schools strategic management in the context of growing competition and expectations for performance and at the positioning of the school in terms of vision and mission. Total quality management applied to schools fred c lunenburg sam houston state university abstract the concepts formulated by total quality management tqm founder w edwards deming have been suggested as a basis for achieving excellence in schools it is an opportunity to conceptualize a systematic change for schools in this article. Total quality management tqm offers a new way of looking at school management by identifying and examining the needs of customers here the authors argue that tqm can produce good managers for schools and that the principles of good management are common to all types of organizations
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