Managing your service charges effectively housemark 2013 2 1 introduction in an ideal world social landlords would all have a clear service charge setting policy developed in consultation with tenants and leaseholders many landlords are reviewing their service charge framework to maximise income and ensure charging is fair. The directions apply to service charges for works of repair maintenance or improvement payable by leaseholders of houses and flats within england whose landlord is a social landlord a social landlord means a local authority or registered social landlord usually a housing association. The social landlords discretionary reduction of service charges england directions 2014 pdf 281kb 2 pages this file may not be suitable for users of assistive technology. Registered social landlords and local authorities for rsls and local authorities we are involved in the entire spectrum of housing management matters including dealing with anti social behaviour factoring rent arrears succession gas maintenance and service charges. Paying a service charge check your tenancy agreement and your rent book carefully if you are expected to pay a service charge the landlord or agent should have included a clause relating to this payment if there is no reference to additional service charges you may be able to dispute your liability to pay
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