This item the ultimate question driving good profits and true growth by fred reichheld hardcover 707 only 1 left in stock order soon ships from and sold by jazzy js books. The ultimate question has 519 ratings and 53 reviews inggita said since the company i worked for adopted this simple method of measuring customers sat. The ultimate question is a very good description of why using the net promoter score is very good idea for all size companies the book does come up a little short in describing corrective actions an organization can use to transition detractors into promoters. The ultimate question driving good profits and true growth in this book the ultimate question loyalty expert fred reichheld shows how companies can rigorously measure net promoter statistics help managers learn to improve them and create communities of passionate advocates that stimulate innovation. I read the ultimate question driving good profits and true growth quickly on the train back from the games for health conference and got very excited by how the ultimate question can ultimately help non profits understand where and how they are being successful or not
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